FAQ
A few things worth knowing.
Practical answers before your first enquiry.
Can I order samples before placing a bulk order?
Sample orders can be discussed for the selected model. Ask our team to confirm availability, price, configuration and shipping before ordering.
What is the minimum order quantity?
MOQ depends on the model, stock availability and customization. Tell us your planned quantity and whether you need standard VEGA products or an OEM project. We will confirm the MOQ in your quotation.
Can I combine different products in one container?
Mixed-container enquiries are welcome. Send your product list and quantities so we can discuss packing, availability and shipment planning.
Which configurations can be supplied for my country?
Share your destination country and required voltage, frequency, outlets and application. We will review the available configurations and applicable documents for your selected model.
What warranty applies?
The standard warranty is 12 months / 500 hours. Confirm model-specific coverage, exclusions and the claim procedure in your written quotation and order agreement.
What are the payment terms and lead times?
Payment terms, production lead time and shipment terms are quoted for each order. Transit time depends on the route and sailing schedule. Ask for FOB or CIF pricing with your destination port.
Can you supply OEM branding?
Discuss logo placement, colors, cartons and manuals with us. Customization scope, artwork approval, MOQ and lead time are agreed before production.
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